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People tend to think that telephone systems are nothing more than a bunch of phones. However, phone systems are much more complex than basic “wall boxes” that operate your phones.
Inbound and outbound calls can be managed by enterprises of all sizes using virtual phone systems. Virtual phone systems differ greatly from residential phone systems in terms of the features they offer. There must be a phone system that can manage several calls at once and transmit calls throughout the company.
- The Cloud PBX System (Non-VoIP)
This is undoubtedly the best virtual phone system available today. There are numerous benefits to utilizing this style. To begin with, this is not a VoIP service; however, some vendors combine cloud-based PBX with traditional VoIP technology, which we’ll discuss in the next section. To make and receive calls, hosted VoIP combines your existing internet connection and a powerful cloud telephony infrastructure.
The cloud-based virtual phone system is an excellent choice for enterprises with several locations. Companies with a large number of employees who make calls on a regular basis should normally choose this option to best meet their needs. Assume your company is based in Australia and receives calls from customers in Canada, the United Kingdom, the United States, and other nations across the world. In such circumstances, using an Australian phone number to contact your clients will have a very limited possibility of success.
- Virtual System based on VoIP
This is one of the most widespread virtual phone systems, as well as one of the most frequently regretted. Due to the fact that VoIP technology has been the finest alternative for a couple of decades, it has been employed by all types of enterprises for quite some time. These companies are either informed of other options, such as the cloud-hosted PBX we outlined earlier or they don’t believe virtual systems are a possibility at this point in time.
Traditional telephony services can now be delivered through computer networks utilizing packet-switched protocols thanks to VoIP technology. VoIP packets can be carried over any VoIP-compatible network, such as a local area network (LAN). You might be able to save money on communication services by switching to VoIP. With a VoIP service, long-distance and international calls are pretty much free. Your internet connectivity is the sole cost.
- Virtual Providers Using Apps
These service providers are the most basic and inexpensive sort of virtual system, and they are plentiful. Because of the low cost, there is a lot of rivalry in the app-based sort of service. Most of these services also lack features that you may require, such as a call menu, hold queues, and so on. It’s also worth noting that customer service and support are frequently problematic. Many customers have complained about poor customer service and difficulty getting through to someone while using these phone apps. As your company expands, you’ll likely be obliged to change to a real phone system, so this may not be the greatest option.